Section 05

Scope of Work

Detailed breakdown of phases, tasks, and deliverables

1. Scope Summary

PhaseDescriptionEst. Hours
1Discovery & Foundation480
2Core Admin Platform340
3Scheduling & Operations620
4Registration & E-Commerce720
5Sales & Financial Operations500
6Development & Reporting380
7Communications & Admin Tools280
8External Portals400
9Integrations200
10Testing, Migration & Launch480
Total4,400 hours

2. Detailed Phase Breakdown

Phase 1: Discovery & Foundation

Duration: Weeks 1-5
TaskHours
Requirements consolidation & stakeholder sessions60
System architecture design80
Database schema design60
Data migration strategy40
Security & compliance planning40
Infrastructure setup (AWS/Azure)80
CI/CD pipeline configuration40
Authentication/SSO implementation80
Phase 1 Total480

Phase 2: Core Admin Platform

Duration: Weeks 5-9
TaskHours
Admin dashboard shell & navigation40
Organizations database & CRUD operations60
User management system (6 admin role types)80
Facilities database & management40
Role-based access control implementation80
Audit logging system40
Phase 2 Total340

Phase 3: Scheduling & Operations

Duration: Weeks 8-14
TaskHours
Season schedule builder (master view)100
Training schedule management80
Camp scheduling with staff assignment120
Trainer availability database40
Conflict detection & prevention logic40
Club info sheets40
Camp info sheets40
Event info forms40
Facility inspection workflow60
Attendance registers (linked to registrations)60
Phase 3 Total620

Phase 4: Registration & E-Commerce

Duration: Weeks 10-17
TaskHours
Program setup & configuration80
Session management40
Multi-step registration flow100
Shopping cart & checkout60
Payment processing integration60
Medical/health form builder60
Immunization tracking system40
Waiver management & e-signature40
Wait list functionality40
Promo codes & discount engine40
Member credits system40
Region/category management40
Member account management60
Registration reporting suite60
Phase 4 Total720

Phase 5: Sales & Financial Operations

Duration: Weeks 14-18
TaskHours
Contract management - Training agreements80
Contract management - Camp agreements60
E-signature integration (DocuSign/Adobe Sign)40
Invoice generation & management system80
Payment gateway integration (Cybersource)60
Sales pipeline management60
Budget management & tracking40
Sales reporting dashboard60
Billing code management20
Phase 5 Total500

Phase 6: Development & Reporting

Duration: Weeks 17-21
TaskHours
Seasonal development plans builder60
Team reports40
Club reports40
Player evaluations (complex form with approval workflow)80
Trainer reviews40
Trainer support visits40
Incident/injury reporting40
Time-off request workflow40
Phase 6 Total380

Phase 7: Communications & Admin Tools

Duration: Weeks 18-23
TaskHours
Email template engine (200+ templates migration)80
Email logging & resend functionality40
Automated email trigger system60
Drop-down/lookup table management40
Batch update tools40
"Login As" impersonation functionality20
Phase 7 Total280

Phase 8: External Portals

Duration: Weeks 20-25
TaskHours
Trainer portal (19 functions)120
Program Manager portal (8 functions)60
Team Coach portal (4 functions)40
Parent registration portal (6 functions)80
Public program listing pages40
Responsive/mobile optimization60
Phase 8 Total400

Phase 9: Integrations

Duration: Weeks 21-26
TaskHours
Salesforce Marketing Cloud API integration40
Data warehouse integration60
Mobile app API endpoints60
SSO configuration & cross-system testing40
Phase 9 Total200

Phase 10: Testing, Migration & Launch

Duration: Weeks 23-30
TaskHours
Data migration (110k+ accounts)100
UAT coordination & support80
Performance testing & optimization60
Security penetration testing40
COPPA compliance audit40
User training materials creation40
Admin training sessions20
Staged rollout support40
Go-live support (2 weeks intensive)60
Phase 10 Total480

3. Ongoing Support Options

Support Tier Descriptions

TierHours/MonthIncludes
Basic20Bug fixes, security patches, monitoring
Standard40Basic + minor enhancements, priority support
Premium80Standard + dedicated support, feature development

Support SLAs by Tier

PriorityBasicStandardPremium
P1 - Critical4 hours2 hours1 hour
P2 - High8 hours4 hours2 hours
P3 - Medium2 days1 day4 hours
P4 - Low5 days3 days1 day

Recommendation: Standard tier for Year 1 to address post-launch issues and minor enhancements.

4. Exclusions

The following items are not included in this scope:

  1. Native mobile application development (API endpoints provided)
  2. Third-party software licensing (Auth0, payment gateway fees, etc.)
  3. Cloud hosting costs
  4. Content migration beyond data (images, documents - Red Bulls responsibility)
  5. Historical data beyond 5 years (unless specifically requested)
  6. Hardware or physical infrastructure
  7. On-site training travel expenses (if applicable)
  8. Penetration testing by third-party security firm (can arrange separately)

5. Assumptions

This scope assumes:

  1. Red Bulls provides timely access to existing system and database
  2. Subject matter experts available for requirements and UAT
  3. Decisions made within agreed timeframes
  4. Existing data reasonably clean (normal cleanup included)
  5. Third-party APIs (Cybersource, Salesforce) have standard documentation
  6. Red Bulls IT team available for integration support
  7. No major regulatory changes affecting requirements
  8. Single production environment (US-based)